Support

Berkley IT offers various support services that help to ensure that your BlackBerry® solution runs smoothly after installation.  The technical support portfolio includes two help lines: a help line for individual users and a separate help line for IT departments.  Berkley IT employs Blackberry® certified technical support engineers who have the knowledge and experience to solve technical problems and to answer any queries your users may have.  By selecting a support service, Berkley IT will no doubt ensure business continuity and swiftly tackle any disruptions.    

Services

The duration of support could be from 9am to 5pm or 24 hours for either 5 days or 7 days a week depending on your contract.

Berkley IT also offers a 24/7 monitoring service, which foresees any potential disruptions you may experience and responds to them before they should arise.  This service also ensures that the security of your BlackBerry® Enterprise Server is maintained, therefore preventing the confidentiality of your business data being compromised.

IT Department Support 

The Berkley IT support help line will assist your IT department in the management of your organisation’s BlackBerry® solution by answering any queries regarding the integration of the mail environment and the BlackBerry® solution, the configuration, use and remote management of devices and servers or any other questions your IT staff may have.  IT departments may also report incidents via the help line.

Individual User Support

When your employees require support, the Berkley IT support help line enables them to consult a BlackBerry® certified support engineer regarding any questions they may have in using the device or if they have experienced a fault.


Berkley IT guarantees that:

  • If escalation is required, the problem can be forwarded onto Research In Motion® who will rectify it.  
  • In case of emergencies, onsite support is provided.
  • Any incidents reported are recorded and uniquely identifiable.
  • Once an incident has been reported, it is dealt with as soon as possible.