Help Desk
Full Technical help desk
Berkley IT offers a full technical help desk for IT staff, which is available 24/7 on request. The duration of support depends on your contract. See table below.
|
|
Care 1
Bronze
|
Care 2
Sliver
|
Care 3
Gold
|
Total Care
|
|
Support hours
|
12x7x365
|
24x7x365
|
24x7x365
|
24x7x365
|
|
Inclusive on site support
|
No
|
No
|
Yes
|
Yes
|
|
Reduced rate for on site support
|
Yes
|
Yes
|
n/a
|
n/a
|
|
Health check frequency
|
Yearly
|
6 Monthly
|
Quarterly
|
Quarterly
|
|
Maintenance and service pack access
|
Yes
|
Yes
|
Yes
|
Yes
|
|
Version Upgrades
|
No
|
No
|
No
|
Yes
|
|
Device Hotstaging
|
No
|
No
|
Yes
|
Yes
|
|
Emergency Device Stock
|
No
|
No
|
No
|
Yes
|
|
Named account manager
|
No
|
Yes
|
Yes
|
Yes
|
|
Named Consultant
|
No
|
No
|
No
|
Yes
|
|
Board Level Support
|
No
|
No
|
No
|
Yes
|
Help desk for users
A separate helpdesk solely dedicated to users is available to help and advise users with any queries they may have. The duration of support depends on your contract. Also see above table.
24 Hour Monitoring Service
Berkley IT also offers a 24/7 monitoring service, which foresees any potential disruptions you may experience and responds to them before they should arise. This service also ensures that the security of your BlackBerry® Enterprise Server is maintained, therefore preventing the confidentiality of your business data being compromised.
