FAQs
Q. What Email accounts can I integrate?
A. You can access the following email types:
Company Email on the following email servers with BlackBerry® Enterprise Solution:
Company Email on the following email servers with BlackBerry® Enterprise Solution:
- Microsoft Exchange (Outlook)
- Lotus Domino
- Lotus Domino
You can also access existing Internet-based email e.g. Yahoo and Hotmail with BlackBerry® Internet Email Solution and BlackBerry® Enterprise Solution, as long as your IT policy supports this.
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Q. What level of security does BlackBerry® offer?
A. The BlackBerry® Enterprise Server (BES) utilises AES (Advanced Encryption Standard), offering 128 bit encryption and ensures your corporate data remains secure from end-to-end.
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Q. Can attachments be viewed as originally sent or only as text files?
A.The BlackBerry® solution supports MS Word, Excel, PowerPoint, Corel, WordPerfect, Adobe PDF and HTML files, which are converted on the BlackBerry® Enterprise Solution for easy viewing with more features than available in text only.
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Q. Can I use my BlackBerry® whilst in the Car?
A.Yes. You can either use a Bluetooth™ fully installed car kit, which we can arrange for you. The easiest and most compatible Bluetooth™ car kit on the market is either the Parrot CK3100 or the Parrot 3200 LS Colour. Berkley IT also offers a fully installed car kit which will also charge your BlackBerry®.
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Q. What software will I need to implement BlackBerry® Enterprise Server?
A.To deploy a BlackBerry® Enterprise Server (BES) you will need to install the BlackBerry® Server software package on a Windows 2000/2003 Server and a database engine such as MSDE 2000 or Microsoft SQL. You will also need to be running Microsoft Exchange or Lotus Domino.
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Q. Will users need to synchronise data locally at workstations?
A. No. BlackBerry® offers a full wireless extension of your email client. All data including contacts, tasks and even emails sent from a users desktop computer will be synchronised over the air to their BlackBerry® wireless handheld in a live and secure environment. So there is no need to plug in cables to synchronise data locally.
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Q. What handhelds can I use?
A.You can use a wide range of devices such as:
BlackBerry®: 8800, 8820, 8300, 8310, 8320, 8100, 8110, 8120
Nokia*: 6822, 9300, 9500, E60, E61, E70
Palm*: Treo 650
Sony Ericsson*: P990, M600
Siemens*: SX65
At Berkley IT we would highly recommend the BlackBerry® 8800, 8300 and 8100 series.
*BlackBerry® Connect Devices
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Q. What is BlackBerry® Connect?
A.BlackBerry® Connect technology enables a variety of leading manufacturers to take advantage of proven BlackBerry® “push” technology to automatically deliver email and other data to a broader choice of wireless devices, operating systems and email applications.
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Q. What if I have a problem with my BlackBerry® Enterprise Solution?
A.Firstly contact us on 0870 787 3919 or email: helpdesk@berkley-it.co.uk and we will arrange for anqualified technicianto look into the problem within 4 working hours and get back to you with a progress report or the problem solved.
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Q. Will my BlackBerry® work abroad?
A.Yes. Please contact you network operator and they will confirm that international bar has been lifted. Once abroad the BlackBerry® will work in the same way, as it does in the UK.
A.Yes. Please contact you network operator and they will confirm that international bar has been lifted. Once abroad the BlackBerry® will work in the same way, as it does in the UK.
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Q. Can I use Third Party Software on the BlackBerry®?
A.Yes, there are currently 1000’s of applications available for the BlackBerry® devices, these includes software for printing wirelessly from your BlackBerry®. Contact Berkley-it today to discuss your requirements.
